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FAQ

Are your toques handmade?

Yes!  Our chunky toques are 100% hand knitted originals.  We also make all of our own pom poms using the highest quality faux fur.   Items are all finished with custom branded, washable ultra leather tags or wooden tags.  Tags on adult items are fastened with brass rivets; tags on children's hats are securely sewn on to minimize small parts for safety reasons. 

What type of yarn do you use?

Our Classic Line is hand-knitted using a soft and cozy premium yarn blend of wool and acrylic.  Our Luxe Line items are made with 100% fine ethically-sourced Merino or Peruvian wool.  Classic Line Twist Headbands and Slouchy Beanies are handmade from either 100% acrylic or acrylic blend yarns (check item details for specific yarn used).  Some yarns feature a variety of colors, which means that no two items will be the same and there may be slight variation from what you see in the pictures.  While we do our best to accurately depict the colors in the photographs on our website and in social media, please keep in mind that colors can vary widely from one computer screen to another.  

Is my toque washable?

Check individual item details for specific washing instructions.  In general, we recommend that you spot wash or hand wash your toque and lay flat to dry.  Do not iron.  Carefully spot wash the faux fur pom pom if needed.  Pom poms can be revitalized with a quick combing and/or fluff with a hair dryer on low setting, being careful not to overheat.  Do not iron.  Heat will melt the fur.

How accurate is your sizing?

Our sizing is based on average head circumference measurements.  We advise you to measure head circumference using a soft measuring tape and choose your size based on those measurements rather than relying on the age ranges listed.  Keep in mind our toques are very stretchy!  When in doubt, order a size up.  If you have any concerns or questions about sizing please feel free to send us an email.

Our sizes are as follows:

0-3 months - fits approximately 11-13"
6-12 months - fits approximately 14-16"
1-2 years - fits approximately 17-19"
3-12 years - fits approximately 19-21"
Adult - fits approximately 21-23" 

Do you accept returns?

Because custom orders are created especially for you to your specifications, we do not offer refunds on custom orders.  We are however, committed to you loving your item and we stand behind our product, so if you have any concerns please contact us within three days of receiving your order and we will work out a solution.  When ordering custom toques please make your selections carefully.

PLEASE NOTE:

These items contain parts that may pose a choking hazard for young children.  Do not leave your young child unattended with this item.  The stitching in knitted items is not always able to withstand probing baby and toddler fingers.  Back40 Designs is not responsible for any damage caused to this item by your child.